TeleDesk
A help desk that knows about the call.
Business
Tickets, queues with real routing rules, service levels computed from timestamps rather than tracked by a flag, and a knowledge base that knows what may be sent to a customer and what may not.
For a business
One thread per problem, whether it started on the telephone, in chat or in a meeting.
Build on it
Every endpoint sits under /api/v1/teledesk, and every agent tool is
named telenaas_teledesk_*. A key scoped to TeleDesk reaches those and nothing else — reads included.
What it is billed on
helpdesk.tickets — carried media, not seats. Adding somebody to the team does not add to the bill.